We do not accept return of products purchased at any of our physical stores or online through our website.

Products bought online cannot be returned or exchanged at any of our stores.

We do not accept return or exchange of gift certificates.

If there is a mismatch in size of the product purchased then we will exchange the same for an appropriate size subject to the discretion of the brand No exchange or returns are permitted on discounted products.

No refunds would be given if the customer has provided wrong or incomplete shipping address.

International exchanges will incur a shipping charge, which is automatically charged to the mode of payment used in the original transaction. The shipping method for exchanges will be the same method selected on the original order.

Given the nature of our products, we reserve the sole right and discretion to provide an appropriate resolution to any situation, as we may deem fit.

If you have any queries, please feel free to contact us at customercare@mxs.co.in


You may cancel an order within 24 (twenty-four) hours after placing it by emailing at customercare@mxs.co.in

No cancellations beyond 24 hours will be entertained barring extenuating circumstances (i.e. National Holiday). Any accepted cancellation beyond 24 hours will be exclusively at the discretion of www.mxs.co.in

A cancelled order will result in a credit to the user’s credit card/ bank account. Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.

Customs duties and sales taxes are non-refundable through MXS. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs agent/consultant if you wish to claim back duties on returned merchandise. MXS shall in no way be concerned or liable or responsible whatsoever with any such effort, or exercise.

No refunds will be given if a client wishes to return any item bought from our retail or online store. Subject to review and discretion of MXS stores, a credit note will be issued against the returned items. If you refuse a shipment from MXS stores, for which you have placed an order, you are fully liable and responsible for the original shipping charges, any import fees, taxes, duties, handling, etc. that are incurred on the package, and the cost of returning the same to MXS stores. All such amounts will be deducted from your merchandise refund, which will be credited as store credit to your MXS Account.


Please feel free contact us on customercare@mxs.co.in if you have any enquiries pertaining to becoming a franchise partner of MXS, or a wholesale/retail/bulk/distributorship partner.